FAQ

How do I place an order?

To place an order, you have two options. 

  1. Order at one of our host-site locations before the order deadline as set out in the schedule ONLINE ORDERS ONLY AS OF MAR 27, 2020

  2. Go to the Shop tab, add the box(es) to your cart and follow the simple checkout process

 
Payment and Pick Up?

If you order at one of our host-site locations, you must pay in cash. If you order online using our Shop function, you must pay with a debit-credit card or credit card, and choose the location you prefer to pick up your Good Food Box (on the check-out page). Pick up your Good Food Box between 1:00 - 4:00 pm from the host site you ordered from, or requested at check out (online).  HOME DELIVERY ONLY AS OF MAR 27,2020

 
Can I customize my box?

In order for us to maximize our 'produce dollars', the contents in each box are fixed. What you can do is purchase in a group and split the things you like or don't like among each other!

 
What if I have an allergy or dietary restriction?
Unfortunately we cannot accommodate individual allergy or dietary requests. We do, however, make an effort to exclude certain fruit and vegetables that are common allergens.
 
What do I do if something has gone bad?

Although we do our absolute best to ensure your boxes and bags are filled with top quality produce, occasionally a 'bad apple' makes it's way in. If you come across any food that you are not satisfied with, please contact the host site you picked it up from or the GFB line directly at goodfoodbox@kchc.ca or 613.542-2949 x2168. PLEASE LEAVE A MESSAGE

 

Is it local or organic?

Through our wholesaler we provide local food when it is available and in season. We do not provide organic produce. The goal of GFB is to make healthy eating affordable for everyone in the community, therefore our focus is about bringing in quality produce for the best value.

 

© 2018 by Kingston Community Health Centres (KCHC)

 263 Weller Ave., Kingston, ON K7K 2V2 | goodfoodbox@kchc.ca| 613-530-2239

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